Job Description

Responsible for providing technical support for IT related issues for computer systems and software. Assist end-users to diagnose system issues and provide solution.

 

Primary responsibilities:

• Provide technical support for incoming call or chat regarding IT issues related to computer systems, software and hardware.
• Respond to queries either over the phone or chat.
• Respond to Email and Lync messages for users seeking help.
• Guide user to resolve issues.
• Follow up with users to ensure issue has been resolved.

 

Requirements:

• Must have at least 0-5 Years of experience in the field of Technical Support/IT Service Desk
• Excellent Written and Spoken Communication Skills
• Good Interpersonal and Team working skills
• Need to be willing to work in rotational shifts
• Should have good knowledge in Windows Operating System.
• Troubleshooting Software/Networking/OS related queries from users
• Experience in troubleshooting Microsoft Office products will be an added advantage
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Computer Science/IT or equivalent
• Preferably Junior Executives specializing in Technical & Helpdesk Support

keenly looking forward to Chinese and Indians with Malaysian citizenship

How to Apply

Its a great opportunity wit one of our leading clients. those interested please forward your most updated resume wit contact details. will get in touch with you by call as soon as validation of resume is complete. please send your resumes to sruthi.b@brainhunter.my with the subject line as "application for service desk @ penang"

Job Types: Full-Time. Salaries: RM1000 - RM3000 / MONTH.

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