(i) Bachelor Degree

Field of Study                           : Engineering Technology (Hons.) in Mechanical (Automotive)

Major                                        : Automotive

Institute/University                     : University Kuala Lumpur Malaysian Spanish Institute

Final CGPA                               : 3.14/4.00

Graduation Date                        : Sept 2013

(ii) Diploma

Field of Study                           : Engineering in Mechanical (Automotive)

Major                                        : Automotive

Institute/University                     : Polytechnic of Sultan Mizan Zainal Adibin

Final CGPA                               : 3.29/4.00

Graduation date                          : July 2007

(i) J.K. WIRE HARNESS SDN. BHD.

     KM7, Jalan Tapah, 35400 Tapah Road, Perak.

Position Title             : Technical Production Engineer

Specialization            : Production Engineering

Duration                     : May 2013- July 2014 (1 Year and 2 Months)

Description:

• Study the internal drawing to understand the process and prepare tooling cost
• Implementing assembly board drawing on conveyer line according to manpower and job balancing
• To study on tact time according to customer request and set conveyer speed
• Prepare work instruction, training materials and conduct training for the operators
• Experience in purchasing new tools for production line from suppliers
• Production line support/stand by
• Manage technical workshop activity
• Contribute in Kaizen proposals to improve production line and reduce cost for excessive parts usage
• Coordinator of the recent Toyota IMV new models line setup for production started from sample stage to mass production
• Report to Toyota procurement members on the every sample stage events to mass production progresses
• Joint check the upcoming new harnesses with customers before mass production to capture findings and come out with countermeasures

Reason for leaving:

• Getting Married.

(ii)  TAN CHONG MOTOR ASSEMBLIES SDN. BHD.

Lot PT 15014, Mukim Serendah, Bag berkunci 201, 48009 Rawang, Selangor.

Position Title             : Production Engineer

Specialization            : Assembly Production

Industry                     : Automotive (Manufacturing)

Duration                     : December 2012 – April 2013 (5 Months)

Description

• Supervise hourly production
• Troubleshoot and solve technical problems
• Simultaneously work towards productivity and quality improvement through Kaizen activities
• Collect technical data, conduct analysis and send technical report/part investigation report to manufacturer or supplier for countermeasure and field-fix information on quality issues for vehicle parts
• Improvement project in reducing warranty rejection rate, warranty return and claim travelling time
• Implemented fool proof system (POKA-YOKE) in production line to avoid defects
• New equipment introduction (Tools and Jigs)
• Introduced new material – Chemlok adhesive for spoilers and side mouldings
• Analysis trough Process and Torque audit to avoid defects
• Handle skilled manpower (Supervisors, Captains and Operators)
• Prepare management information reports to ensure progress in the department
• Assist manpower by providing visual aid for the new models parts
• Coordinator for new model – Nissan Grand Livina (Facelift)
• Encourage zero defect trough champion car programme. Coordinator for assembly shop
• Major improvement to assembly shop line process; reduce lead time, cost and man power
• Act as window between internal (company) and external (suppliers & others)

Reason for Leaving :

• Family’s circumstances.

(iii)    UMW TOYOTA MOTOR SDN BHD

CSO Division, Lot 22971, Jalan Lumut-Sitiawan, 32040 Seri Manjung.

Position Title             : Toyota Service Advisor

Specialization            : Customer Service

Industry                     : Automotive (After Sales)

Duration                     : September 2007- May 2009 (1 Year and 9 Months)

Description

• Good face-to-face verbal and written communication skills.
• Advised customers on needed repairs and maintenance for their vehicles and prepared written estimates outlining parts and labor costs.
• Responsible for explaining the clients concerns, requests to the technician plus maintaining track of the growth made by the technicians so the clients can be notified.
• Scheduled repair and maintenance appointments. Followed up with customers to ensure repairs were completed to their satisfaction.
• Task with the responsibility of daily inventory control and ordering of necessary parts to complete needed repairs to vehicles.
• Interacted with customers on a daily basis by phone to ascertain warranty issues and to schedule service to have issues rectified.
• Competitive warranty services to customers in fast, fair and reliable manner.
• Familiar with warranty policies & procedures, to process and judge warranty claim accordingly.
• Knowledge on automobile field, able to perform mechanical repairs and general vehicle maintenance.
• Assisted owner with day-to-day business operations and managed facility in the event of owner’s absence.
• Successfully passed TSA-21 Certification Examination and got promoted as Toyota Service Advisor (Grade T07).
• Attended warranty training, new vehicle accessories, new vehicle launch program and conferences lead by UMW Toyota Motor team.
• Participated in Quality Control Circle (QCC) at service center level.

Reason for Leaving :

• Further Study.

• Customer Service (2 years)
• Manufacturing (2 years)
• Automotive skills (7 years)

communication, customer service, Hands on, Management, sales

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