Administrative Officer

Resume posted by yuleeadan in Admin.
Desired salary: $30,000.00
Desired position type: Full-Time

ysalvarita@gmail.com
Tel:
+639164600484
Mobile:
+639164600484

Summary

I am a graduate of Bachelor of Arts Major in Economics in one of the best universities in the country namely University of St. La Salle. I have been a call center agent for the past six and a half years for three international companies providing customer care and technical support to clients all over the world.

Education

University of St. La Salle, Bacolod
Bachelor of Arts in Economics, 1998-2002
– Outstanding Thesis Award-Senior Thesis, 2002
– Apprenticeship Training in Development Bank of the Philippines-Bacolod

Experience

• Teleperformance-Bacolod 03/2009 – 11/2012
Adobe Partner Connection Helpdesk, 3/2010 – 11/2012
– Voice and email agent tasked to process contracts and approving Adobe Training certifications for partners across the globe.

Reports Analyst Staff (Adobe), 8/2010 – 3/2012
– Tasked to provide daily reports of productions performance like agents metrics as well as the accounts for managers, supervisors and agents.

Customer Service (Adobe), 3/2010 – 7/2010
– Assist in the activation and process the order of Adobe products like Photoshop, Illustrator, Acrobat, etc.

Technical Support Representative, 3/2009 – 2/2010
– Provide technical support assistance by troubleshooting DSL internet connections for AT&T.

 

• Convergys-Bacolod 4/2008 – 10/2008
Technical Support Representative
– Provide technical support assistance by troubleshooting cable internet connection issues for Time Warner Cable internet services.

• Teletech-Bacolod 9/2006 – 4/2008
Technical Support Representative
– Provide technical support assistance by troubleshooting DSL internet connections for Qwest Broadband.

Skills

  • basic skills in MS Office

Spoken Languages

    can read, write and speak English

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