Summary
I have a number of years’ experience in administrative management, business development, account management and customer relationship management with skills across a wide range of industries and market sectors such as F&B, FCG, Retail, Distribution, Wholesale and Hospitality.
I am very customer-centric and enjoy the challenge of being in a client or guest-facing role.
Education
Secondary Education Matric
King Edward VII
1990
Tertiary Education Diploma Computer Technology
C T I
1992
Diploma Basic Electronics
C T I
1992
Advertising Design / Marketing / Graphic Art
Pasadena Art College of Design (USA)
1996
Experience
Managing Member
2013 – Current
Active Energetics (Active Energetics is a Health & Wellness company specialising in the manufacture and distribution of natural rehabilitation therapies).
Performance Areas
My responsibilities have been to establish and manage the local representative branch for Active Energetics in Cape Town, South Africa covering Administration, Marketing and Sales for a range of imported health and wellness products.
- Liaise with Suppliers to ensure adequate manufacture and distribution chain (South Africa, United Kingdom and United States of America).
- Build and manage relationships with local distributors.
- End User and Supplier customer relationship management.
- Single point of contact (SPOC) for all Client Services.
- Assist with marketing strategies to increase brand awareness, product development and sales.
- Actively promote company, products and services to existing client and prospect client base.
Regional Branch Manager
2008 – 2013
Integr8IT (A Professional Services and IT Infrastructure Management Company)
Performance Areas
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Operational efficiency to effectively increase profitability. |
| Business processes and procedures: Formalised and implemented in line with company guidelines. |
| Housekeeping and maintenance of the branch well-being and culture. |
| Maintaining brand awareness and professionalism of the branch. |
| Increasing and effectively growing sales in the branch. |
Performance Indicators
| Operational Efficiency: To effectively increase profitability
· Participate in the development of operational budgets and ensure delivery within these parameters. · Work towards continually improving operational efficiency wherever possible thereby increasing profitability. · Transparency and accountability: In terms of the maintenance of the branches operations. · Consistently monitor and evaluate business activities to ensure success. · Provide accurate and regular reporting to Regional Director. · Management of all branch budgets and targets and the achievement of these. |
- Drive and manage the branch sales division to effectively increase profitability.
| Business processes and procedures are formalised and implemented in line with company guidelines
· Participate in the development of regional strategies and the successful roll-out thereof. · HR guidelines, practices and procedures, maintained and aligned to overall HR national strategies.
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- Management of ICS and Projects Division.
Housekeeping and maintenance of the branch well-being and culture
|
- Direct reports and escalations to CEO’s.
Maintaining brand awareness and professionalism of the branch
- Act as spokesperson for the branch.
- Managing the frontline office.
- Management of the overall marketing and brand awareness of the company within the branch.
- Ensuring that team-members exude professionalism in their interaction with internal or external stakeholders.
Increasing and effectively growing sales in the branch
- Drive client centric service ensuring satisfaction and retention of current client base.
- Assist sales team in identifying, pursuing and securing new business in the region.
- Create strategic partnerships with key customers and vendors (‘sell to, sell with, sell through”).
- Service existing client relationships.
Regional Sales Manager / Account Manager
2006 – 2008
Integr8IT
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Business Development (Directly Reporting to Sales Director)
|
| Product Knowledge – Familiarity with all company, vendor/partners products and services with a firm understand of the IT trends. |
| Sales Forecasting and Target Setting – Identify opportunities and increase existing client spend. Update monthly sales forecasts and maintain / update potential leads. Optimization of sales volumes and prices. Develop account plans, and long term, sustainable sales pipeline development. Regular forecasting specific to allocated clients. |
| Relationship Building – Retain and grow existing customer relationships with particular emphasis on solutions delivery, maintenance and services. |
| Revenue Generation – Using Gap Analysis and Technical Roadmaps, make recommendations regarding technical solutions, aided by proposals, to clients. Increase revenue by identifying service opportunities and by promoting and selling new and existing solutions. |
| Client Agreements – Assist with the management of contracts between company and clients. Managing 3rd Party agreements and their relationships. |
| Information Gathering – Assist with the Transition process by gathering and updating client information in CRM, Pastel and Unicentre. |
| Customer Facing – engage with Management at all levels within client business and with their external partners and suppliers when necessary. Company “banner holder” and company brand awareness. Attending events organized by clients and partners. Bridging the gap between the Business and Technology. |
| Service Delivery (Reporting to Head of Operations)
|
| SPOC – Single Point of Contact for all selected clients. Central liaison in Escalation Process for all operational issues and communicate any issues to the respective Managers whether the issues be HR, Technical or Operational. |
| Managing – Responsible for the coordination, control and management of operational team. Motivate and develop Operational Team. Ensure Onsite Staff are present and performing according to their Job Descriptions and KPIs. Ensure that service is being delivered in accordance with SLA’s. Develop and maintain controls and procedures to ensure that the operational processes run efficiently. |
| Weekly Client Meetings – meet with the client to address outstanding calls and issues and present Weekly Report, including project status. |
| Monthly Presentation – Together with recommendations from Onsite Technical Staff, prepare and present monthly status reports. |
| Bi-weekly Onsite Resource Meetings – meet with Support Staff and address operational issues. To be the single point of contact between staff and company. |
| Weekly Operations Meetings – meet with the Head of Operations weekly to discuss each client and all the issues pertaining to that client and the onsite resources. |
| Dealing with Client Issues – Investigate customer complaints. Be involved and communicate with client during a severities and escalations. Be aware of SLA violations pertaining to all clients. When necessary, drive internal meetings to manage client and company issues. Prepare and present breach reports when required. |
| Projects – Interface with Project Managers and Team but only to assist and guide with projects. |
Additional Roles –
Accounts (Only assisting) |
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Project Management Consultant
2004 – 2005
Wygro Enterprises (FMCG / Hospitality Industry)
Liase with design and development team to launch Internet-based lifestyle and tourism initiative to existing member base, with the view to increase product and service utilisation and achieving a critical mass in membership.
Manage deliverables for advertising, marketing, development and implementation of chosen products, services and technologies.
Project management in accordance with client-specified methodology (GANTT) across all aspects of the above required deliverables.
Identify, qualify and present to prospective business partners and Service Providers in order to ensure continuous project growth (Business Development).
Account Manager
2003 – 2004
Effective Intelligence (Data Services Management Consultants)
Act as representative for company data solutions products and services at client level, including all client interactions, and communicate requirements back to company to ensure effective account management and efficient workflow.
Developing and enhancing relationships with all designated client accounts, and supplying necessary understanding of processes, methodologies and actions of the services provided by company.
Actively promote company, products and services to existing client and prospect client base, including presentations (written or audio-visual), reports and proposals.
Generate national sales forecast plan for client base to achieve sales targets.
Qualify and convert potential new business opportunities and identify new product and service prospects for existing client base.
Accurate and complete briefing of client objectives to Production Department, ensuring that company output meets project requirements.
Administration and management of all client related data including discovery / qualification information, reporting structures and forecast sales potential by product and service in compliance with company forecast period.
Post-project delivery reporting, project management and quality control in accordance with company standards.
Key Accounts Manager – Business Development
1999 – 2002
Conexys South Africa (Internet / Online Solutions and Software Development Company)
Establishing relationships with new clients on the basis of developing and enhancing client remuneration through effective marketing and online promotion.
Account management: includes the introduction, planning and development of new Internet-based initiatives and streamlining business processes through the effective integration of traditional business models with technology strategies. Managing client projects from inception to completion to ensure that development and production schedules are adhered to.
Assisting clients with the planning of their business initiative in terms of integrating existing marketing and promotion models with online strategies to ensure project goals are achieved.
Maintaining existing clients by ensuring accounts are constantly managed and continuously updated. Assisting with the implementation of new data and constantly reviewing existing sites with the view to enhance through the addition of new products and services.
Management of all design and development requirements to ensure projects are delivered according to specification.
Source new business to build on and extend existing client base.
Assisting clients in increasing exposure and awareness by monitoring and assessing the success of previously implemented models and initiating new ideas.
Account Manager
1998 – 1999
Saffral Consulting (Internet Solutions Provider)
Liaise with design and development team for all company projects (graphic design).
Compile marketing/sales documentation and presentations for said projects.
Formulate client briefs for Internet site requirements, including design, development, progression, marketing and promotion.
Writing of client and project proposals.
Online and off-line marketing liaison for both company and client related projects.
Client / account management.
Graphic Designer
1997 – 1998
Sybertronix (SA Gaming & Casino)
Casino artwork (Belly Glasses)
Design and layout
Brochure / catalogue / Gaming design
Magazine advertising / layout / typesetting
Logo and business card design
Gaming presentation and promotional material
Web graphics and web animation
Website design
Skills
- Business Development, Sales & Account Management, Customer Relationship Management, Customer Service, Sales.
Specialties
- General Management
Groups & Associations
- None
Spoken Languages
- write and speak English
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