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9 Aug 2019

Full-Time Team Leader – supporting China and Taiwan market

GLOBAL Leading Company – Posted by ywenlyn Anywhere

Job Description

PENANG

“Global leading company currently opening career opportunities for Team Leader

Job scope:
Monitoring coaching Support motivate evaluate develop and coach their Agents to continually meet and exceed their individual team targets
Completes regular monitoring of their teams handled contacts and provide appropriate feedback coaching and education to ensure Agents meet the minimum client requirements
Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired financial goals Provide real time support to Agents experiencing difficulties on calls and handles escalated irate and or upset customers inquiries promptly professionally when necessary
Works together with a Point of Contact to identify issues and generate action plans for the KPI assigned Interaction with other Departments – WFM/ QA/ Payroll/ HR etc

Requirements:
Minimum a Bachelor Degree in any field 2 years experience as a Team Leader in a BPO industry
Having good leadership and coaching skill
Good in native and English communication verbal and written”

How to Apply

Interested candidate, please email your latest resume to : ywenlyn@gmail.com

Job Categories: General. Job Types: Full-Time. Salaries: RM3000 - RM6000 / MONTH.

Job expires in 22 days.

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