Full-Time IT Network Analyst/ IT Service Desk Analyst
“Global leading company currently opening career opportunities for IT Network Analyst/ IT Service Desk Analyst
IT Network Analyst
Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
Design and implement new solutions and improve resilience of the current environment
Support and administer firewall environments in line with IT security policy
Configure routing and switching equipment, hosted IP voice services and firewalls
Secure network systems by establishing and enforcing policies, and defining and monitoring access
Undertake data network fault investigations in local and wide area environments using information from multiple sources
Provide remote support to on-site engineers and end users / customers during installatio
Provide remote troubleshooting and fault finding if issues occur upon initial installatio
Undertake capacity management and audit of IP addressing and hosted devices within data center
Report network operational status by gathering and prioritizing information and managing projects
Upgrade data network equipment to the latest stable firmware releases
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
Liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture.
IT Service Desk Analyst
Fluent in speaking, reading and writing in Mandarin and English in order to support our branch in China and Hong Kong and other branches that required the expertise.
Assist in field incoming help requests Resolve IT support requests
Escalate advanced cases to the relevant IT function Maintain service records and IT documentation.
Perform system testing and updates”
How to ApplyInterested candidate, please email your latest resume to : email@example.com
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