Full-Time Retail Assistant (Pulau Tikus, Penang)
Job Description
POSITION:
Retail Assistant (Pulau Tikus, Penang )
CONTRACT DURATION:
9 Months.
SALARY:
Rm 1500 + 45 (Laundry Allowance)
EDUCATION BACKGROUND:
SPM
RESPONSIBILITIES:
· Proactively present and sell company products to all walk-ins, handles payment, service enquiries and complaints accurately, efficiently and aligned with company’s processes, expectations, standard operating procedure and KPIs
· Continuously review feedbacks from customers, current processes and systems to enhance customer experience
· Responsible for all customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) to be properly controlled, reconciled, documented accurately and on-time so that there is no lost, fraud or abuse
· Responsible for keeping abreast with company’s products, services, marketing campaigns (e.g. rate plans, contracts and handset packages), systems, processes and technology content / displays and self help kiosk.
· Ensure store front and display content are current, accurate and aligned to company marketing campaigns
· Ensure the company Store is a reflection and representation of the company brand and organization at all times and company property are properly handled / maintained (laptops, handsets, furniture, kiosks, touchscreens, POSM)
· Proactively strives to achieve KPIs, work on strengthening development areas (if any) and request for coaching & feedback from Head of Store.
· Participate in all training arranged by internal or external parties
· Ensures proper conduct, grooming and discipline to be aligned to company’s expectations and value at all times
· An active participant in company Retail Centre meetings : discuss KPIs, challenges, brainstorm ideas/action plans and forward plan
REQUIREMENTS:
· Minimum SPM qualification with at least 2 – 3 years sales and/or service experience. Otherwise, diploma/degree holders with 1 year experience in a retail environment
· Good communication skills and language proficiency in English and BM. Mandarin is an added advantage.
· Able to work independently with minimum supervision
· Excellent interpersonal & selling skills
· Results & service oriented, proactive attitude
· Well groomed – neat & tidy, professional & pleasant disposition
· Must be willing to be located at any assigned company Retail Centre / company Centre whenever required
· Must be able to work shifts, and during public holidays
Interested applicants, kindly contact Ms Farahin at 03-5542 8133 or drop your updated resume to farahin@intelek.com.my
All qualified candidates are requested to register online at www.intelek.com.my and to walk-in at the below address.
Intelek Talent Solutions Sdn Bhd
3-1, Jalan Singa C
20/C, Seksyen 20
40000 Shah Alam
Selangor
Tel: 03-5542 8133
929 total views, 1 today