Primary Job Purpose

To handle incoming customer enquiries, provide technical advice and quotations to customers, and maximise the conversion of quotations into orders.  Also, as appropriate and as part of telesales/telemarketing campaigns, to proactively contact  customers with a view to generating additional business for the Company.

Key Accountability

·        Respond to incoming enquiries both for rental and for purchase of Test and Measurement  products. This involves qualifying enquiries commercially and technically, supplying all relevant information and quotations/proposals to customers in a timely and accurate manner

·        Develop good customer relationships through excellent customer service

·        Make a significant contribution to the internal sales team by supporting colleagues commercially and technically

·        Work closely with the Field Sales Team and Partners to maximize all opportunities.

·        Identify and pass on opportunities for other products and services offered by Microlease

·        Administrate directly or non-directly opportunities from receiving and order through to return of the equipment to Livingston.  This involves dealing with and coordinating all aspects of post order management, as directed by the APAC sales Director

·        Keep customer and contact database updated

·        All quotations to be followed up within next day maximum

·        Update all sales quotes on the e-Result system to show future dates

Key Attributes

·        Good verbal (especially telephone) and written (including e-mail) communication skills in English

·        A good team player, both within the group and with colleagues in other departments

·        Ability to build good working relationships, both internally with colleagues and externally with customers

·        Open to different cultures

·        Commercial understanding

·        A passion for customer service

Preferred Experience and Qualifications

·        Experience in a customer-facing role

·        Experience in the Test and Measurement will be appreciated

·        Educated in Diploma/Degree level with experience or knowledge of Telecommunications and  Test and Measurement technologies and applications

Salary and Benefits Package

Competitive Basic Salary depending on experience and qualifications for the role.